Booking Policy
Last updated: July 15, 2026
Appointments
Patch Test & Deposit for New Clients
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All new clients are required to attend a patch test before booking their first treatment.
To secure your appointment after the patch test, a deposit is required. The deposit can be paid during your patch test appointment or later at your convenience.
If you choose to pay later, Angelica will contact you with instructions on how to make the deposit payment.
Please note that your appointment will only be confirmed once the deposit has been received.
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Appointments can be booked online through our website.
Please ensure that all information provided during booking is accurate and up to date.
Please arrive on time for your appointment.
If you arrive late, your treatment time may need to be shortened or your appointment may need to be rescheduled to avoid delaying the next client.
Late Arrivals
Cancellations & Rescheduling
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
Late cancellations (less than 24 hours' notice) may affect future booking availability.
Providing advance notice allows us to offer your appointment to another client and helps us manage our schedule efficiently.
Permanent Makeup
All Permanent Makeup clients must attend a consultation before treatment.
Gentle Arch reserves the right to decline treatment if the procedure is considered unsuitable or unsafe based on your consultation or medical history.
Please ensure that all health and medical information provided is accurate and complete.
Health & Safety
Please inform us before your appointment if:
you are pregnant or breastfeeding;
you have any allergies or skin conditions;
you are taking medication that may affect treatment;
you have recently had cosmetic procedures in the treatment area.
Your safety is our priority, and some treatments may need to be postponed if they are not suitable.
Right to Refuse Service
Gentle Arch reserves the right to refuse or discontinue treatment if it is considered unsafe, inappropriate, or not in the client's best interest.
In rare circumstances, Gentle Arch may need to cancel or reschedule an appointment.
If this happens, we will contact you as soon as reasonably possible to arrange an alternative appointment.
Changes by Gentle Arch
By booking an appointment with Gentle Arch, you acknowledge that you have read, understood, and agreed to this Booking Policy.